Complaints Procedure

Please let us know when:

  • You are not satisfied that we have delivered a service to you of the specified standard.
  • You have not received a service you think you should have; or you feel that you have not been treated politely and with respect.

 

How to complain

  • The quickest way to get the problem sorted out is by explaining it to our employees at the point of service.
  • Email your complaint to hello@pickiefunpark.com

 

What will happen when I complain?

Stage 1

If you make a complaint, the relevant Department will contact you within 10 working days of us receiving your complaint. If, for any reason, your complaint is going to take longer than 10 days to sort out you should get an explanation for the delay and a new target date by which you should get a full response from us.

Stage 2

If the first response is not satisfactory, you can write directly to Pickie Funpark who will review our response and investigate the complaint further. You will receive another response within 15 working days from when we receive your letter. If, for any reason, your complaint is going to take longer than 15 days to sort out you should get an explanation for the for the delay and a new target date by which you should get a full response from us.

Stage 3

If the second response is not satisfactory, you can then write to the Directors. They will look into your case and make a detailed investigation. Again you will receive a response within 15 working days from when we receive the letter. If, for any reason, your complaint is going to take longer than 15 days to sort out you should get an explanation for the delay and a new target date by which you should get a full response from us.

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

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